• en

Crypto FAQ

Unlock actionable crypto insights and accelerate growth with our AI-driven analytics. Make data-led decisions to deliver outstanding results.

Your security is our top priority. Blue Orion employs bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.

Not at all. Blue Orion is designed for beginners:
  • Step-by-step guidance and 24/7 support
  • Risk-free demo account to practise with virtual funds
  • Automated solutions that handle the hard work for you
  • Start small (from just ) and develop your skills as you trade!

Withdrawals to bank cards are usually processed within 1-3 working days across most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.

We monetise through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges - you will always see the exact transaction amount before confirming.

Yes! Blue Orion is available in most countries worldwide (98+ and counting). Simply select your country during registration to confirm availability and view localised payment options. We comply with all applicable local regulations to keep your trading safe and legal.

We make crypto investing straightforward for beginners. Blue Orion offers:
  1. AI-powered recommendations – Receive personalised coin suggestions aligned with your risk level
  2. Ready-made portfolios – curated bundles (e.g. 'Starter Pack', 'DeFi Bundle')
  3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
In addition, our interactive tutorial helps you learn as you invest!

Support is available 24/7 via live chat or by email at info@stonegate-bitflow.com. For urgent enquiries, the average response time is under 15 minutes.

Yes, cryptocurrency is legal in most jurisdictions, and Blue Orion operates in full compliance with relevant local regulations. Here’s what you need to know:
  1. Licensed Service
    • Registered with FinCEN, the FCA and CySEC
    • Regular audits by external auditors
  2. Country-Specific Rules
    • Automatic geo-compliance: Our platform adapts to your country's regulations
    • KYC verification required where legally mandated
  3. Your Funds Are Secure
    • Bank-level security (like your online banking)
    • 95% of assets held in offline (cold storage)
See our Compliance page for your country's status, or contact support for details.
Add funds to your account easily via:
  1. Traditional Payments
    • Visa/Mastercard (2.9% fee)
    • Bank transfers (SEPA and SWIFT - 0% fee)
    • PayPal (instant processing)
  2. Crypto Deposits
    • Direct crypto transfers (BTC, ETH, USDT - no fees)
    • QR code scanning for mobile wallets
Deposits typically arrive within 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support and Assistance

For all enquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your broker’s support, please get in touch with us and we’ll work to resolve the situation.

support

Support Hours

Our customer service team is available 24/7 without interruption. On the rare occasion immediate access isn’t possible, rest assured our support specialists will respond to your request as quickly as possible.

support

How may we help?

To proceed, you’ll need to provide your personal information and agree to the website’s Privacy Policy and Terms and Conditions by clicking the button.